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🚀 Platform Overview & Technical Details

1. Tech Stack – What is this platform built with?

This is not a traditional PHP-based system. It is built using a modern, high-performance technology stack designed for speed, scalability, and real-time processing:

• Frontend (Web/UI):
  Built with React.js (Vite) and Tailwind CSS.
  This ensures a fast, responsive, and mobile-friendly interface with smooth navigation (no page reloads).
• Backend (Server):
  Powered by Node.js and Express.js.
  Ideal for handling real-time data and processing Meta (WhatsApp) Webhooks efficiently.
• Database:
  Uses PostgreSQL with Prisma ORM.
  A robust, secure, and scalable database solution for structured data.
• Architecture:
  Fully containerized using Docker & Docker Compose, making deployment consistent and scalable across environments.

2. Hosting Compatibility – Can it run on Shared Hosting (cPanel / Hostinger)?

Short Answer: ❌ No, it cannot run on shared hosting.

Why?

Shared hosting environments are designed for basic PHP/MySQL applications and do not support:

• Continuous background processes (required for Node.js servers)
• Docker containers
• Open ports for real-time communication
• Persistent webhook listeners

This platform requires a live server environment to continuously listen to Meta Webhooks.
Shared hosting does not provide root access (SSH) or allow installation of custom system-level software.

3. Server Requirements – What kind of server do you need?

To run this platform smoothly, you will need:

• Server Type:
  VPS, Dedicated Server, or Cloud Instance
  (e.g., AWS EC2, DigitalOcean, Vultr, Linode, Hostinger VPS)
• Operating System:
  Ubuntu 20.04 / 22.04 LTS (Linux)
• Minimum Specifications:
  • 2 vCPU Cores
  • 4 GB RAM (important for Node.js + PostgreSQL containers)
  • 20–30 GB SSD Storage

💡 Customer / Reseller FAQs

Q1. Do I need to pay Meta (WhatsApp) separately after buying the API?

Answer: Yes and No.

• The panel gives you access to the WhatsApp Cloud API.
• Meta charges based on per conversation pricing.
• You get 1,000 free service conversations per month.
• Beyond that, users must add a credit card to their Meta account and pay Meta directly.

👉 The panel/software cost is separate from Meta charges.

Q2. Do I need a domain and SSL?

Answer: ✅ Yes, it is mandatory.

Meta requires your webhook URL to be HTTPS secured.
You cannot use a plain IP address or HTTP URL.

Example:
https://yourdomain.com ✔️
http://your-ip-address ❌

Q3. Can users sign up on their own?

Answer: Yes.

• The platform supports Embedded Signup (automated onboarding)
• Also supports manual setup if needed
• Built with multi-tenant architecture, meaning:
  • Each user gets isolated data
  • Separate dashboards and live chat access

Q4. If numbers get banned, will the software prevent it?

Answer: ❌ No.

This is an official WhatsApp Cloud API system managed by Meta.

Number bans usually happen due to:

• Sending spam messages
• High block/report rates from users

Meta provides a Quality Rating system:

• If it drops (e.g., Red status), rate limits may be applied

👉 The panel shows these insights, but account safety depends on user behavior.

Q5. Is a payment gateway integrated?

Answer: ✅ Yes.

The platform includes a wallet system where you can integrate:

• Razorpay
• Stripe
• Other payment gateways

Users can:

• Recharge balance (credits)
• Use those credits for services

👉 The SaaS billing and wallet system are already supported in the backend.